Indonesia Introduces a Unified Digital Gateway for International Arrivals

International travellers heading to Indonesia will soon experience a smoother arrival process. Thanks to a new digital system that combines all entry requirements into one platform. The All Indonesia portal is designed to simplify border procedures by allowing passengers to complete immigration, customs, and health declarations in a single submission.

A Simplified Arrival Experience

Long airport queues and stacks of arrival forms have long been part of the travel experience for visitors entering Indonesia. The government’s new digital platform aims to change that. With All Indonesia, passengers can complete all the necessary information online before their flight and present just one QR code upon arrival.

The system unites data collection of various agencies under a single roof and eliminates the necessity to complete various forms.

This innovation implies that the immigration, customs, and health authorities will be able to access the same information in real time, which will enable the officers to process incoming passengers more quickly and efficiently.

This initiative is one of the key attempts to modernize the border services in Indonesia. It is designed to improve the overall experience of traveling in Indonesia, according to the Ministry of Immigration and Correctional Affairs.

 

Pilot Implementation at Key Entry Points

The All Indonesia system is first being launched in large international gateways, such as Soekarno-Hatta International Airport in Jakarta, Ngurah Rai International Airport in Bali, Juanda International Airport in Surabaya, and Batam ports. The government intends to extend it to the rest of the entry points in the country after a successful testing phase.

The goal is to create a consistent and convenient process for everyone entering Indonesia, whether by air or sea.

Once fully operational, the new system will link seamlessly with automated gates equipped for biometric verification. These smart gates are expected to help priority travellers—such as senior citizens, people with disabilities, and unaccompanied minors—move through checkpoints more comfortably and safely.

What Travellers Need to Know

Passengers can access the platform through allindonesia.imigrasi.go.id or download the mobile application available on both iOS and Android devices. The online form requires personal information such as full name, passport number, flight or vessel details, local address in Indonesia, and travel purpose.

The same submission also covers baggage declarations, health-related questions, and mobile device registration (for IMEI compliance, when applicable). Travellers must complete the process within 72 hours before departure to ensure their details are properly integrated with Indonesia’s systems.

Once the information has been filled in, the user is provided with a special QR code, which is a registration confirmation. Immigration and customs officers scan this code on arrival and eliminate the necessity to use paper documents or various checkpoints.

In the meantime, the entry points that are yet to integrate the system will still be using the former manual process. It should be mentioned that all of Indonesia is not intended to substitute the current visa and residence permit policies. Tourists will still have to abide by the normal immigration regulations in Indonesia.

Reduction of Bureaucracy and Waiting.

The All Indonesia introduction is a significant improvement in the handling of international arrivals in the country. The system will minimize waiting time by computerizing and converting processes that were previously done in isolation.

In the past, travellers were supposed to fill in several paperwork forms, usually reiterating information on various forms. Not only was this slowing down the entry process, but it was also raising the possibility of mistakes and confusion.

The new platform will assist in ensuring that the process of verification is faster, fewer errors are made, and that the record-keeping process will be more reliable, as all the data will be automatically exchanged among the agencies.

A Step in the Right Direction of Improved Public Service.

According to the government, this initiative is a step in enhancing the quality of services provided by the government. It integrates different ministries such as immigration, customs, health, and quarantine on a single coordinated digital platform. It shows that inter-agency coordination can make a direct positive impact on the everyday life of both citizens and visitors.

The official introduction of All Indonesia at Soekarno-Hatta International Airport saw the presence of some of the senior officials, such as the Minister of Immigration and Correctional Affairs, Agus Andrianto, Coordinating Minister for Infrastructure and Regional Development, Agus Harimurti Yudhoyono, Minister for Administrative and Bureaucratic Reform, Rini Widyantini, and Vice Minister of Health, Dante Saksono.

Voices from the Launch

Minister Andrianto said that the incorporation of several processes into one is a big step in service delivery in Indonesia. He observed that the exchange of real-time data between the agencies would not only accelerate the speed of the inspections but also enhance security and accuracy at the border.

Minister Yudhoyono pointed out that the first impression of a visitor starts the moment he or she lands in a country. He said that effective and amiable entry procedures are the way to make a friendly atmosphere and make travellers come back. He further noted that this enhancement would be significant in enhancing the tourism and investment attractiveness in Indonesia.

In the meantime, Minister Widyantini emphasized that the platform is in line with the national agenda to streamline government services and make them quicker and more digitally connected. She referred to the project as an effective demonstration of collaboration between agencies that used to work independently, but now, they are brought together by one objective of efficiency and the satisfaction of people.

Advantages to Travellers and the Nation.

Convenience is the most evident advantage to the passengers. One form filled out online prior to travelling would result in less stress and reduced lines after arrival. The paperwork and multi-counter features are also minimized in the process, which is an additional welcome in a post-pandemic travel scenario where cleanliness and efficiency are the key factors.

To law enforcement agencies, digital integration offers a better picture of the incoming visitors and an easier way to coordinate with the different departments. It also improves the accuracy of data.

All Indonesians help the country move towards digital transformation. It is a trend that is gaining momentum throughout Southeast Asia as governments are embracing technology to enhance their administration competitiveness in the tourism and trade sectors.

A New Era for Border Crossings

The introduction of All Indonesia marks a turning point in how travellers experience entry into the country. By consolidating multiple procedures into one digital step, Indonesia is sending a strong message: efficiency, hospitality, and innovation can go hand in hand.

For visitors, this means less paperwork and more time to enjoy the journey.